ThingsEye backup policy

 For ThingsEye , our standard data protection approach is database-level backups, because platform data (devices, telemetry, alarms, attributes, etc.) is stored in the database.

We currently run two backup policies in parallel for ThingsEye.

Policy 1: Daily backups (short-term)

• Frequency: Once per day (Full Backup)
• Retention: 30 days
• Purpose: Fast recovery from recent issues such as misconfiguration, accidental changes, or data anomalies

Policy 2: Weekly backups (mid-term)

• Frequency: Twice per week — every Monday and Thursday (Full Backup)
• Retention: 90 days
• Purpose: Longer-term recovery and audit/troubleshooting needs

Scope

• Backups are database-centric and cover core platform data including devices/assets, tenants/users, alarms, attributes, and telemetry (time-series data).